Agile Certified Agile Service Manager

Certified Agile Service Manager | E-learning | Online Training

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach.  Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value.  Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.

The Certified Agile Service Manager course

About the course

  • Get Certified Service Agile Manager qualified at your own pace
  • 90 or 150 days online access
  • Fully accredited online training
  • Tutor support available via email

Course Contents

  • 13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started
  • Includes videos, quizzes, exercises, study guides, syllabus and sample exam
  • Study duration: 16 hours
  • Content
    • Lesson 1: Why Agile?
    • Lesson 2: Agile Practices
    • Lesson 3: Introducing Agile
    • Lesson 4: Agile Process Design
    • Lesson 5: Scrum Basics
    • Lesson 6: Roles Part 1: Scrum Roles
    • Lesson 7: Roles Part 2: ASM Roles
    • Lesson 8: Artifacts Part 1: Scrum Artifacts
    • Lesson 9: Artifacts Part 2: ASM Artifacts
    • Lesson 10: Events Part 1: Scrum Events
    • Lesson 11: Events Part 2: ASM Events
    • Lesson 12: Getting Started
    • Lesson 13: Exam Preparation

Course Samples


  • This course does not require any existing knowledge of Agile
  • Completion of an accredited course is a mandatory pre-requisite for the exam

Exam details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: 15 minutes extra time is available for non-native English speakers
  • Exam vouchers must be requested within 6 months of purchase


CASM - Acces 90 Days

522 € excluding VAT and excluding exam cost

CASM - Access 150 days

598 € excluding VAT and excluding exam cost

CASM exam

215 € excluding VAT