SIAM Foundation | E-learning | Online Training

This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

What is SIAM?

Service integration and management (SIAM)  is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.

SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models.

 SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

The SIAM methodology encompasses:

  • Practices
  • Processes
  • Functions
  • ​Roles
  • Structural elements

There are three layers in the SIAM ecosystem:

  • Customer organization (including retained capabilities)
  • Service integrator
  • Service provider(s)

The SIAM Foundation course

About the course

  • Get SIAM Foundation qualified online at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, and sample exam
  • Tutor support included via email
  • Includes free 30-minute Training+ Virtual Mentor session.

Course Contents

  • 21 easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges
  • Includes videos, quizzes, exercises, study guides, syllabus and sample exam
  • Study duration: 18 hours
  • Content
    • Lesson 1: Introduction to SIAM
    • Lesson 2: Purpose and value
    • Lesson 3: The SIAM ecosystem
    • Lesson 4: SIAM structures
    • Lesson 5: SIAM roadmap part 1
    • Lesson 6: SIAM roadmap part 2
    • Lesson 7: SIAM roadmap part 3 
    • Lesson 8: SIAM roadmap part 4 
    • Lesson 9: SIAM roles and responsibilities part 1
    • Lesson 10: SIAM roles and responsibilities part 2 
    • Lesson 11: SIAM roles and responsibilities part 3
    • Lesson 12: SIAM practices part 1 
    • Lesson 13: SIAM practices part 2 
    • Lesson 14: Processes part 1 
    • Lesson 15: Processes part 2 
    • Lesson 16: Challenges and risks part 1 
    • Lesson 17: Challenges and risks part 2 
    • Lesson 18: Challenges and risks part 3 
    • Lesson 19: SIAM and other practices part 1
    • Lesson 20: SIAM and other practices part 2
    • Lesson 21: Exam preparation

Pre-requisites

  • This course does not require any existing knowledge of SIAM
  • Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

Exam details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Read more about online exams here
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: 15 minutes extra time is available for non-native English speakers
  • Exam vouchers sold separately to training courses

Pricing

SIAM Foundation - Access 30 days

474 € excluding VAT and excluding exam cost
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SIAM Foundation - Access 60 days

550 € excluding VAT and excluding exam cost
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SIAM Foundation Exam

214 € excluding VAT
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