ITIL Accredited Continual Service Improvement

ITIL V3 Continual Service Improvement | E-learning | Online Training

The Lifecycle stream is targeted at students who will manage and implement ITIL processes.
The Continual Service Improvement - CSI course covers principles and processes that allow service providers to identify, prioritize and implement improvements to their services.

The ITIL V3 Continual Service Improvement course

About the course

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 19 modules to easily understand the terminology, the structure, the concepts and the processes
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Study duration: 21 hours mandatory study
  • Content
    • Introduction to CSI
    • CSI principles
    • CSI processes:
      • 7-Step Improvement Process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
  • Preparing for the exam

Course Samples


  • Students must hold the ITIL Foundation Certificate (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Continual Service Improvement core volume is recommended 

Exam details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability.
  • Exam value: 3 ITIL credits


Continual Service Improvement - Access 90 days

522 € excluding VAT and excluding exam cost

Continual Service Improvement - Access 150 days

598 € excluding VAT and excluding exam cost

Continual Service Improvement Exam

255 € excluding VAT

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