ITIL V3 Foundation | E-learning | Online Training

This introductory course is suitable for students who are new to ITIL and for those with ITIL experience looking to achieve a globally recognized certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.

The ITIL V3 Foundation course

About the course

  • Get ITIL Foundation qualified online at your own pace
  • 30 or 60 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 17 modules to easily understand ITIL terminology, structure, the concepts and the processes
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours
  • Lessons:
    • Introducing ITIL
    • Service management and stakeholders
    • Functions, roles and processes
    • The service lifecycle
    • Service Strategy key concepts
    • Service Strategy processes
    • Service Design key concepts
    • Service Design processes (1)
    • Service Design processes (2)
    • Service Transition processes (1)
    • Service Transition processes (2)
    • Service Operation processes
    • Service Operation functions
    • Continual Service Improvement
    • Roles
    • Technology considerations
    • The sample exam

Course Samples

Pre-requisites

This course does not require any existing knowledge of the ITIL framework.
There are no mandatory pre-requisites for the exam

Exam details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 2 ITIL credits

Pricing

ITIL Foundation - Access 30 days

218 € excluding VAT and excluding exam cost
Order

ITIL Foundation - Access 60 days

284 € excluding VAT and excluding exam cost
Order

ITIL Foundation Exam

214 € excluding VAT
Order

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