ITIL V3 Managing Across Lifecycle | E-learning | Online Training
Managing Across the Lifecycle -MALC is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organization.
The ITIL V3 Managing Across Lifecycle course
About the course
- Study online at your own pace
- 90 or 150 days online access
- Fully accredited by Loyalist Certification Services
- Tutor support available via email
- 8 modules to easily understand the terminology, the structure, the concepts and the processes.
- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
- Study duration: 30 hours mandatory study
- Key concepts of the service lifecycle
- Communication and stakeholder management
- Integrating service management processes across the lifecycle
- Managing services across the lifecycle
- Governance and the organization
- Implementing and improving service management capability
- Preparing for the exam
The MALC exam is based around a case study. The case study you will use during the exam is provided as part of your course material.
- Students must hold 17 credits, including:
- The ITIL Foundation Certificate (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
- 15 credits from the ITIL Intermediate courses
- 30 hours of study via an accredited training solution – confirmed by your course completion certificate
- 28 hours of self-study using the syllabus MALC and ITIL core volume is recommended
- Exam duration: 120 minutes
- Exam format: closed book, multiple choice, includes case study
- Exam delivery: online, webcam proctored. Read about online exams here
- Exam pass mark: 70% (35/50 questions)
- Exam language: extra time is available for non-native English speakers. Contact us for current translation availability
- Exam value: 5 ITIL credits
Managing Across LifeCycle - Access 90 days693 € excluding VAT and excluding exam cost
Managing Across LifeCycle - Access 150 days759 € excluding VAT and excluding exam cost
Managing Across LifeCycle Exam255 € excluding VAT
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