Online Training ITIL Accredited Operational Support and Analysis

ITIL V3 Operational Support and Analysis | E-learning | Online Training

The Capability stream is targeted at students who will carry out ITIL processes on a day to day basis.
The Operational Support and Analysis course covers principles and processes that allow students to create an efficient and effective support offering for live services.

The ITIL V3 Operational Support and Analysis course

About the course

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 10 modules to easily understand the  lessons
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Study duration: 30 hours mandatory study
  • Content
    • Introduction to Operational Support and Analysis
    • OS&A processes and functions:
      • Event Management
      • Incident Management
      • Request Fulfilment
      • Access Management
      • Problem Management
      • Service Desk
      • Technical Management
      • Application Management
      • IT Operations Management
  • Technology and implementation considerations
  • Preparing for the exam

Course Samples

Pre-requisites

  • Students must hold the ITIL Foundation Certificate (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 2 years IT experience is desirable
  • 12 hours of self-study using the Service Operation core volume is recommended

Exam details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 4 ITIL credits

Pricing

Operational Support and Analysis - Access 90 days

617 € excluding VAT and excluding exam cost
Order

Operational Support and Analysis - Access 150 days

693 € excluding VAT and excluding exam cost
Order

Operational Support and Analysis Exam

284 € excluding VAT
Order

ITIL® is a registered trademark of Axelos Ltd.