ITIL Accredited Service Design

ITIL V3 Service Design | E-learning | Online Training

The Lifecycle stream is targeted at students who will manage and implement ITIL processes.
The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future.

The ITIL V3 Service Design course

About the course

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 19 modules to understand easily the terminology, the structure, the concepts and the processes.
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Study duration: 21 hours mandatory study
  • Content:
    • Introduction to Service Design
    • Service Design principles
    • Service Design processes:
      • Service Catalogue Management
      • Service Level Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
      • Supplier Management
      • Design Coordination
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementing and improving Service Design
  • Challenges, critical success factors and risks
  • Preparing for the exam

Course Samples


  • Students must hold the ITIL Foundation Certificate (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Design core volume is recommended

Exam details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits


Service Design - Access 90 days

522 € excluding VAT and excluding exam cost

Service Design - Access 150 days

598 € excluding VAT and excluding exam cost

Service Design Exam

255 € excluding VAT

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