ITIL Accredited Service Offerings and Agreements

ITIL V3 Service Offerings and Agreements | E-learning | Online Training

The Capability stream is targeted at students who will carry out ITIL processes on a day to day basis.
The Service Offerings and Agreements - SOA course covers principles and processes that allow students to create service offerings based on business requirements and document and agree SLAs.

The ITIL V3 Service Offerings and Agreements course

About the course

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 10 modules to easily understand lessons.
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Study duration: 30 hours mandatory study
  • Content:
    • Introduction to Service Offerings and Agreements
    • SOA processes :
      • Service Portfolio Management
      • Service Catalogue Management
      • Service Level Management
      • Demand Management
      • Supplier Management
      • Financial Management for IT Services
      • Business Relationship Management
  • SOA roles and responsibilities
  • Technology and implementation considerations
  • Preparing for the exam

Course Samples


  • Students must hold the ITIL Foundation Certificate (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 30hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 12 hours of self-study using the Service Design and Service Strategy core volumes is recommended

Exam details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 4 ITIL credits


Service Offerings and Agreements - Access 90 days

617 € excluding VAT and excluding exam cost

Service Offerings and Agreements - Access 150 days

693 € excluding VAT and excluding exam cost

Services Offerings and Agreements Exam

255 € excluding VAT

ITIL® is a registered trademark of Axelos Ltd.