ITIL Accredited Service Operation

ITIL V3 Service Operation | E-learning | Online Training

The Lifecycle stream is targeted at students who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.

The ITIL V3 Service Operation course

About the course

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 11 modules to understand the terminology, the structure, the concepts and the processes
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Study duration: 21 hours mandatory study
  • Content:
    • Introduction to Service Operation
    • Service Operation processes:
      • Incident Management
      • Problem Management
      • Request Fulfilment
      • Access Management
      • Event Management
  • Service Operation Functions
    • Service Desk
    • Technical Management
    • Application Management
    • IT Operations Management
  • Common Service Operation activities
  • Organizing for Service Operation
  • Technology considerations
  • Implementing Service Operation
  • Challenges, critical success factors and risks
  • Preparing for the exam

Course Samples


  • Students must hold the ITIL Foundation Certificate(ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Operation core volume is recommended

Exam details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits


Service Operation - Access 90 days

522 € excluding VAT and excluding exam cost

Service Operation - Access 150 days

598 € excluding VAT and excluding exam cost

Service Operation Exam

255 € excluding VAT

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