ITIL V3 Service Strategy | E-learning | Online Training

The Lifecycle stream is targeted at students who will manage and implement ITIL processes.
The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.

The ITIL V3 Service Strategy course

About the course

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 22 modules to easily understand the terminology, the structure, the concepts and the processes
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Study duration: 21 hours mandatory study
  • Contents
    • Introduction to Service Strategy
    • Service Strategy principles
    • Service Strategy processes:
      • Financial Management for IT services
      • Service Portfolio Management
      • Demand Management
      • Business Relationship Management
      • Strategy Management for IT services
  • Governance
  • Organizing for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks
  • Preparing for the exam

Course Samples

Pre-requisites

  • Students must hold the ITIL Foundation Certificate (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Strategy core volume is recommended

Exam details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits

Pricing

Service Strategy - Access 90 days

522 € excluding VAT and excluding exam cost
Order

Service Strategy - Access 150 days

598 € excluding VAT and excluding exam cost
Order

Service Strategy Exam

284 € excluding VAT
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