ITIL Accredited Service Transition

ITIL V3 Service Transition| E-learning | Online Training

The Lifecycle stream is targeted at students who will manage and implement ITIL processes.
The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment, without disrupting the business.

The ITIL V3 Service Transition course

About the course

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited by Loyalist Certification Services
  • Tutor support available via email

Course Contents

  • 18 Modules to easily understand the terminology, the structure, the concepts and the processes
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Study duration: 21 hours mandatory study
  • Content
    • Introduction to Service Transition
    • Service Transition principles
    • Service Transition processes:
      • Transition Planning and Support
      • Change Management
      • Service Asset and Configuration Management
      • Release and Deployment Management
      • Service Validation and Testing
      • Change Evaluation
      • Knowledge Management
  • Managing people through service transitions
  • Organizing for Service Transition
  • Technology considerations
  • Implementing Service Transition
  • Challenges, critical success factors and risks
  • Preparing for the exam

Course Samples


  • Students must hold the ITIL Foundation Certificate (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Transition core volume is recommended

Exam details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits


Service Transition - Access 90 days

522 € excluding VAT and excluding exam cost

Service Transition - Access 150 days

598 € excluding VAT and excluding exam cost

Service Transition Exam

255 € excluding VAT

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